All transport fees are payable in advance as per the selected plan (monthly/quarterly/annual). Seat allocation is confirmed only after successful payment. Payments once made are considered acceptance of this refund policy.

Before Service Starts

If cancellation request is received before the student starts using the service:

Registration/processing charges are non-refundable.

Once the child has started using transport:

• Monthly plans → No refund
• Quarterly plans → 50% refund for unused months
• Annual plans → Pro-rata refund after deducting 1 month notice

Refunds are processed only after written email request.

If service becomes unavailable due to:

• Route change
• School change
• Relocation outside service area

A pro-rata refund for unused period will be issued after deducting administrative charges.

If the transport provider stops service due to operational reasons: Full pro-rata refund will be issued for unused period within 7–10 working days.

Refunds will not be provided for:

• Student absence / holidays / sick leave
• School holidays / exam leave
• Weather disruptions / traffic delays
• Temporary route changes due to road closures or safety reasons
• Misconduct leading to suspension of transport facility

Approved refunds are processed within 7–10 working days via original payment method or bank transfer.